Omnisys has a Service Center designed to provide technical support to the equipment shipped to Brazil and abroad in the Defense, Air Traffic Control, and Avionics business lines.
The Service Center is staffed with skilled and proficient technical teams, and its laboratories have state-of-the-art equipment, test benches, and infrastructure to provide technical assistance, maintenance, and repair services both in laboratory and field, and customer training services.
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Service Center Structure
- Personnel and tools
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With over 50 direct employees, the 500-square-meter Omnisys Service Center comprises Laboratories, Integration and Factory Testing Areas, Field Service Support Room, Customer Training Room, and Technical and Logistic Support Offices. This structure has sophisticated test benches and simulators, state-of-the-art measurement instruments, as well as a reduced radar chain to carry out long-term tests. Its main digital tools are COL (Customer OnLine), ERP TOTVS, and TUPI, an in-company-developed tool for customers' call recording.
- Certifications
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The Omnisys Service Center holds national and international certifications, such as RACAC 145 from ANAC (Brazilian National Civil Aviation Agency) and EASA (European Aviation Safety Agency), and its procedures are compliant with the ISO 9001 and ISO 14000 standards. Omnisys also has several services certified as a Strategic Defense Product, such as technical and logistical support for SISCEAB (Brazilian Airspace Control System) radars.
Scope of Service
- Customer Training
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Omnisys Service Center has a state-of-the-art room for customer training and provides operational and maintenance training for its entire product line. Theoretical training, On the Job Training, Train the Trainers, and Assisted Operations are some training examples included in their portfolio.
The Service Center is responsible for training over 1100 employees of the Brazilian Armed Forces – Brazilian Air Force, the Brazilian Navy, and the Brazilian Army. The Service Center also provides training for civil companies, such as the one provided to the technical and in-flight personnel of the airline Azul Linhas Aéreas.
- Factory Integration
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Omnisys Service Center is responsible for the integration and acceptance tests at the electronic and mechanical system plants, such as those provided for route radars to the Brazilian Air Force and other countries that use such equipment. Omnisys is the world manufacturer of this type of radar in the Thales Group.
Omnisys integrates radars in its Service Center and has become one of the leading suppliers of PROSUB, the Brazilian Navy Submarine Program, by producing and delivering the Navigation, Steering, and Combat Management System consoles to the Brazilian submarines.
Omnisys also integrates, verifies and validates software and applications in-flight entertainment systems.
- Site Services
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Over the past ten years, teams from the Omnisys Service Center have carried out more than 150 missions or critical system upgrades in the remote areas in Brazil and abroad, most notably in South America, in locations such as the Amazon regions of Brazil, Bolivia, Colombia. More than 120 corrective maintenance missions of different systems have been carried out in recent years, with their contractual commitments (the so-called SLAs - Service Level Agreements) always being fulfilled, thus guaranteeing the restoration of the systems within challenging times. All these actions are coordinated jointly with our customers' teams. The Omnisys Service Center also provides periodic preventive maintenance, which increases the availability of systems and operational technical support, assisting the customer in their critical operations.
Omnisys Service Center has Front Office teams to meet the most critical needs of its customers: employees strategically located at the customers' premises to better meet the needs of contracts, offering speedy services, agility in logistics and technical support. With this strategy, which is already implemented at several customers' facilities, such as the Aeronautical Electronics Material Park in Rio de Janeiro, the Alcântara Launch Center in Maranhão, and the Viracopos Airport, at the headquarters of airline Azul Linhas Aéreas, customers have substantial gains, such as the increase of the availability of its systems allied to the reduction of operational costs.
- Technical Support
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Regarding maintenance and technical support services, Omnisys has specialized laboratories equipped with test benches, simulators, and a reduced radar chain and infrastructure with full capacity to carry out corrective maintenance (repair) activities of equipment. These laboratories can carry out testing, repairing, and maintenance services for over 500 different Part Numbers. Omnisys has strategic technical procurement, logistical support, and inventory management system to meet those orders within the agreed time.
Omnisys' laboratories is capable of servicing and repairing over 500 different types of equipment.
More than 200 field missions for system maintenance have been carried out in the last 10 years.
Omnisys also has support teams within the customer premises, whenever this service format is best suited to the needs of our customers.
Omnisys Capability List
- Repair Levels
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The Omnisys Service Center operates at different repair and maintenance levels:
- Level I: activity carried out in the field, aimed at the resumption of the operation of the failed system, with likely use of spare parts.
- Level II: activity carried out in laboratory aimed to resolve breakdowns at the equipment level and sometimes includes the replacement of parts and pieces.
- Level III: activity carried out in the laboratory aimed to recover electronic parts or charts of equipment, through the replacement of electronic, electromechanical or other components.
- Technologies served
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These repairs and maintenance are carried out on different types of equipment using different technologies, such as:
- Electrical: switchboards, operator consoles, among others;
- Electronic: electronic charts and systems, including those that use specific software;
- Electromechanical/Hydraulic/Pneumatic: servomechanism systems, rotating joints, antenna rotating systems, among others.
- Product families
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Several product families are serviced by technical employees of the Omnisys Service Center, including:
- Air Traffic Control Radars
- Self-Directing Radars
- Tracking Systems
- Electromagnetic Spectrum Monitoring Systems
- Electronic Warfare Support Systems
- Avionics Equipment
- In-flight Entertainment Systems
- Technological infrastructure
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The Omnisys Service Center has a high-tech infrastructure to carry out all repair and maintenance-related activities. This infrastructure includes the following state-of-the-art testing and analysis equipment, as well as trained and skilled staff to operate such equipment:
- Automated test benches for:
- Band L primary radar power modules
- Band S primary radar power modules
- Secondary radar receiver modules
- Secondary radar transmitter modules
- In-flight entertainment system modules of DSB (Digital Seat Box)
- In-flight entertainment system modules of DSCD (Digital Satellite Concentrator and Distributor)
- Onboard entertainment system modules of CSSC (Content Server and System Controller)
- Avionics components and support for MRO (Maintenance, Repair and Overhaul) ATEC series 6
- Thales inflight entertainment system simulators:
- System Integration Lab (SIL) for the LTV3 system
- Compact SIL for the STV+ system
- Complete SIL for the STV+ system
- Network Operational Center (NOC):
- NOC for monitoring Wireless Air Data Link (WADL) stations installed in 08 operational hubs of the airline Azul Linhas Aéreas
- Equipment for replacing electronic components of the BGA family
- X-Ray equipment for electronic inspections
- Electron microscopes for electronic inspections
- Class 10,000 cleanroom
- Climatic camera with temperatures ranging from -40⁰C to 150⁰C
- Equipment for vibration and mechanical shock tests (Shaker)
- Automated test benches for: